Sports / Casino
These Terms & Conditions set out the rules that apply when you open and use an account at ck999com. Read through them before you start — they cover what we expect from you, what you can expect from us, and how your account access is governed depending on your local law and eligible region.
By creating an account at ck999com and using any part of the platform — whether that is browsing the game lobby, funding your wallet through Nagad, Rocket, or Upay, or opening a live casino table — you agree to the terms laid out here. These terms form a binding agreement between you and ck999com for as long as your account remains active. Access to ck999com, including the ability to deposit via local payment rails such as Nagad, Rocket, and Upay, is subject to the laws of your local jurisdiction. We do not make representations about whether the platform is available or lawful in every region. It is your responsibility to check that accessing ck999com is permitted where you are. We may update these Terms & Conditions from time to time. When we do, the revised version replaces the previous one. We will note a change where practicable, but continued use of your account after an update means you accept the revised terms. If you disagree with a change, the correct step is to close your account and stop using the platform. Questions about these terms can be directed to our support team through the contact routes listed on the site.
Deposits and withdrawals processed through Nagad fall under the transaction terms in this policy. Your wallet balance and movement records are viewable inside your signed-in account area.
Rocket transactions are subject to the same account-level terms as all other supported payment rails. Any limit or verification step shown during checkout is part of these terms, not a separate agreement.
Where Upay is used as your funding method, the same policy scope applies. Transaction records tied to Upay payments appear in your account history alongside all other activity.
These Terms & Conditions apply across the four main areas of your relationship with ck999com. Understanding which areas fall inside and outside this policy helps you know where to look if a question comes up about your account, a transaction, site content, or a third-party service you reached through our platform.
Creating, maintaining and closing your ck999com account is fully covered by these terms. This includes login credentials, identity checks requested by the platform, account suspension and closure decisions made under our internal review process.
All deposits, withdrawals and wallet movements made through the payment routes available on the platform — including Nagad, Rocket and Upay — fall within this policy. Limits and verification steps shown at the point of transaction are part of these terms.
Game content, promotional notices, and editorial copy published on ck999com are covered by these terms. We reserve the right to change, remove or update any content on the site without prior notice.
Studios and providers whose game content appears in our lobby — such as Pragmatic Play, PG Soft and Habanero — operate under their own terms. Our policy covers your account relationship with ck999com, not the internal rules of those content providers.
These Terms & Conditions are not a one-way document. Alongside the rules that govern your account, there are practical steps available to you at any point. You can review your full transaction history — including Nagad, Rocket, and Upay movements — directly inside the signed-in account area without contacting support. If you notice an error in your account details, you can request a correction by submitting the correct information through the account settings page or by raising it with our support team. If a section of these terms is unclear, you have the right to ask us to explain it. We do not expect you to accept ambiguity. Raise the question through live chat or the support email route listed on the site and we will respond through the same channel. Closing your account is also your choice — if you decide to stop using ck999com, submit a closure request and we will confirm the steps shown in the account area.
Your full account history, including every wallet movement and game session, is accessible from the account dashboard once you are signed in. No support request is needed to see this.
If your registered name, phone number or payment method details need updating, open the account settings section and follow the fields shown there. For changes that require verification, the page will prompt you with the next step.
Any clause in these terms that is unclear can be raised with our support team. Send your question through live chat or email — contact routes are listed in the Support section below.
To close your account, submit a closure request through the account area or contact support directly. We will confirm the process and any outstanding balance steps that apply before closure is completed.
If you have a question about any part of these Terms & Conditions — whether it is about your account status, a transaction, or a policy clause — use the contact routes below. We handle policy queries through the same channels as general account support. All routes are published on the site; we do not operate unlisted or informal channels for policy matters.
Open the live chat widget from any page on ck999com to raise a terms or account question. The chat route is available directly from the site interface without needing to sign in first.
Send your terms-related question to the support email address listed on the ck999com Contact page. Include your account reference and a description of the clause or situation you are asking about.
The Help Centre linked from your signed-in account area contains published answers covering account rules, payment terms and common policy questions. Check there before raising a new support request.
These Terms & Conditions sit alongside our Privacy Policy to cover how we handle your account data, what security measures apply, and how long we keep records. Both documents work together — if a data question comes up that these terms do not answer directly, the Privacy Policy is the place to check next.
Information you provide when opening an account — name, contact details, preferred payment method — is held in line with the data practices described in our Privacy Policy. We do not share it with third parties outside the scope described there.
ck999com uses cookies to maintain your session and remember account preferences across visits. The cookie notice on the site covers what is collected and how to manage your settings without affecting your ability to sign in.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, report it immediately through live chat or the support email so we can act on it promptly.
We retain account records — including transaction history tied to Nagad, Rocket, and Upay payments — for the period required by our internal policy. If you want to know how long a specific record type is kept, ask through the support routes above.
The questions below cover what real account holders ask about these Terms & Conditions — from how changes are communicated to what happens if you disagree with a clause. If your question is not here, the support routes in the section above are the right next step.
Yes. Creating an account and using any part of the platform — including the lobby, wallet or support — means you have accepted these terms. If you do not agree, you should not open or continue to use an account.
We aim to communicate material changes where practicable, but continued use of your account after an update counts as acceptance of the revised terms. Check this page periodically if you want to stay current with the version in effect.
Your access to ck999com and the enforceability of these terms both depend on the laws of your local jurisdiction. Whether using this platform is lawful where you are is your responsibility to verify before opening an account.
Transaction records tied to your wallet activity — including Nagad, Rocket and Upay movements — are retained for the period set out in our internal policy after account closure. Raise a specific retention question through support before you close.
You can raise a question about any clause through live chat or email support. We will explain how it applies to your account situation. If you fundamentally disagree with a term, the option available to you under this policy is to close your account.
Our terms cover your account relationship with ck999com. Game studios such as Pragmatic Play and PG Soft supply content to the lobby under their own agreements. Any dispute about a specific game mechanic should first be raised through our support team.