Sports / Casino
ck999com is transparent about the data we handle when you open an account, use our lobby or transact through Nagad, Rocket or Upay. This policy explains exactly what information we collect, how we use it and what choices you have — your access and eligibility depend on local law and the eligible regions we serve.
When you register and use ck999com, we collect the information you provide directly — your name, contact details, account credentials and any wallet identifiers tied to payment methods such as Nagad, Rocket or Upay. We also collect data generated by your activity: pages you visit in our lobby, games you open, session timestamps and device type. This lets us run your account correctly, process wallet transactions through the payment rails you select and respond to support requests you raise with us. We do not sell your personal data to third parties. Data shared with payment processors — for example, when you initiate a transfer through Rocket or Nagad — is limited to what those processors need to complete the transaction. We retain account records for as long as your account remains active and for any period required by applicable rules in the eligible regions we serve. Where local law in Bangladesh affects how we handle specific data types, those local requirements take priority. You can raise a data question at any time through the support routes listed on this page.
Wallet identifiers linked to a Nagad transfer are shared only with the payment processor handling that specific transaction and are not stored beyond what is operationally necessary.
When you use Rocket to fund your account, we pass the minimum required details to complete the transfer. We do not store your full mobile banking credentials on our servers.
Upay transaction references are logged in your account wallet history so you can verify each deposit or withdrawal against the record shown in your account area.
This policy covers data generated through your direct interaction with ck999com — your account, your lobby sessions and your wallet transactions. It does not govern third-party sites or services you reach by following links away from our platform. Understanding the boundaries helps you know exactly which protections apply to your information and which fall outside our control.
All data you submit during registration, login and account management falls fully under this policy. That includes your email, contact number and any identity details we ask you to verify.
Deposits and withdrawals processed through Nagad, Rocket or Upay generate transaction records in your account. These records are covered by this policy; the payment provider's own terms govern their side of the transaction.
Session data — which game categories you open, how long you stay in a lobby section, device type — is collected to keep the platform running correctly. This data is covered here and is not shared for advertising purposes.
If you follow a link to an external site or use a service not operated by ck999com, that third party's own privacy terms apply. We are not responsible for data practices outside our platform.
You have real, usable options when it comes to the data we hold on your account. Start by logging in and opening your account settings — the profile and wallet sections show the personal details and transaction records we hold for you. If something looks wrong, you can correct contact details directly in the account area without contacting support. For anything you cannot update yourself — such as a record linked to a past Nagad or Rocket transaction — reach our support team through the live chat or email route and state exactly what you want reviewed or corrected. We will acknowledge your request and tell you what action is possible given the applicable rules for eligible regions. If you want to know precisely what data categories we hold for your account, that request also goes to the same support route. We handle each question individually and do not apply blanket refusals without a stated reason.
Log in and check the account and wallet history sections. These show the personal details and transaction log we currently hold against your account, including Nagad, Rocket and Upay entries.
Most contact and profile fields can be edited directly inside your account settings. For fields that are locked after verification, raise the correction through our support route with the specific change you need.
Send your question through live chat or email — state your account identifier and the specific data point you are asking about. We respond individually to each request rather than with a generic reply.
If you want a full account review or have a concern that goes beyond a single field, contact support directly. We will explain what data we hold, why we hold it and what options apply in your eligible region.
Every privacy question or data request goes through the same support routes we use for account help. Pick the channel that suits you and include your account identifier so we can locate your records without delay.
Open the chat window from any page on ck999com. State that your question is about your account data or this privacy policy so the team can route it to the right person from the start.
Send a written request to our support address published on the contact page. Include your registered account email and a clear description of the data question or correction you are raising.
Log in and navigate to the help or support area inside your account. From there you can submit a request that is automatically linked to your account record, which speeds up our review.
We apply consistent data handling practices across account registration, wallet activity and lobby sessions. Cookies are used to keep your session active and to remember preferences such as your last lobby view — you can adjust cookie settings through your browser at any time. Account credentials are stored in protected form; we do not log plain-text passwords. Retention periods are set by the operational needs of your account and by any requirements that apply in eligible regions under local law. When an account is closed, we retain only the minimum records required by applicable rules and delete the rest. If you have a specific question about how long a particular data type is kept, contact us through live chat or email with your account details.
We use cookies to maintain your login session and remember lobby preferences. No third-party advertising cookies are placed through our site. You can clear or block cookies through your browser settings at any time.
Passwords are stored in a protected, non-readable form. We recommend using a unique password for your ck999com account and updating it if you ever suspect unauthorised access.
We keep your account data for as long as your account is active and for any period required by the rules of eligible regions. After account closure, only the minimum legally required records are retained.
When this policy changes in a material way, we publish the updated version on this page. Continued use of your account after an update indicates you have reviewed the revised terms. Contact support if you have questions about any change.
These questions cover what our readers most often ask about data collection, account records, wallet privacy and how to act on this policy. If your question is not here, contact us through live chat or email.
We collect the details you enter during registration — typically your name, email address and contact number. If you verify your account, we may collect identity confirmation details. The exact fields depend on the requirements shown during your registration flow and the eligible region you are in.
Wallet identifiers are shared only with the payment processor handling your specific transaction — for example, Nagad or Rocket when you initiate a transfer. We pass only what is needed to complete that transaction and do not share payment data with unrelated third parties.
Log in and open your account and wallet history sections — these display the personal details and transaction records we currently hold. For a full breakdown of data categories, contact our support team through live chat or email with your account identifier.
Yes. Most profile fields can be edited directly in your account settings. Fields that are locked after verification require a support request — contact us via live chat or email, state the exact field and the correct value, and we will confirm what correction is possible.
After closure, we retain only the minimum records required by the rules applicable to eligible regions. Data not required by those rules is deleted. If you want to know the retention period for a specific data type, raise the question with our support team before or after closing.
Yes. Session data from your lobby activity — including which sections you open, device type and session duration — is covered by this policy. It is used to run your account correctly and is not shared for advertising. Third-party game studios do not receive your personal account details through our platform.